> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bedmerge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agoda

> Connect your property to Agoda through Bedmerge

## Overview

Agoda is one of Asia's leading online travel agencies. Connect your property to reach millions of travelers through Bedmerge's Channex integration.

<Info>
  You must have a direct contract with Agoda for your property before connecting.
</Info>

## Step 1: Enable Channel Manager in Agoda

Before connecting, enable channel manager mode in your Agoda account:

<Steps>
  <Step title="Access YCS Settings">
    Log into Agoda YCS and go to **Settings > Property Settings**
  </Step>

  <Step title="Open Optional Settings">
    Click **"Optional Settings"**
  </Step>

  <Step title="Enable Channel Manager">
    Tick the **"enable channel manager mode"** checkbox
  </Step>

  <Step title="Select Channex">
    Choose **Channex** from the dropdown list
  </Step>

  <Step title="Save">
    Click "Save" to apply changes
  </Step>
</Steps>

<Tip>
  If you have issues, contact Agoda support through their Extranet messaging to request Channex connection.
</Tip>

## Step 2: Create Agoda Channel

<Steps>
  <Step title="Go to Channels">
    In Bedmerge, navigate to **Settings > Integrations > Channels**
  </Step>

  <Step title="Create Channel">
    * Click "Create New Channel"
    * Select **"Agoda"**
  </Step>

  <Step title="Enter Details">
    * **Title**: Name for this connection (e.g., "Main Property - Agoda")
    * **Property**: Choose your property
    * **Hotel ID**: Enter your Agoda Hotel ID
  </Step>

  <Step title="Test Connection">
    Click "Test Connection" to verify access
  </Step>
</Steps>

## Step 3: Map Rooms and Rates

Agoda uses **multi-occupancy mapping** - you need to map rates for different guest counts.

<Steps>
  <Step title="Access Mapping">
    Click the "Mapping" tab after successful connection
  </Step>

  <Step title="Map Room Types">
    Match each Bedmerge room to Agoda room type
  </Step>

  <Step title="Map Occupancy Levels">
    For each room type, map rates for:

    * 1 Person Rate
    * 2 Person Rate
    * 3 Person Rate
    * And so on...
  </Step>

  <Step title="Verify Mapping">
    Ensure no "unmapped" items remain
  </Step>

  <Step title="Save">
    Click "Save" to confirm mapping
  </Step>
</Steps>

### Multi-Occupancy Example

```
Room: Deluxe Double
├─ 1 Person → Single Rate
├─ 2 Persons → Standard Rate
└─ 3 Persons → Triple Rate
```

<Note>
  If you don't support variable occupancy pricing, you can map the same rate to all occupancy levels.
</Note>

## Step 4: Activate Channel

<Steps>
  <Step title="Review Setup">
    Verify all rooms and occupancy levels are mapped
  </Step>

  <Step title="Activate">
    Click "Actions" > "Activate"
  </Step>
</Steps>

## Managing Bookings

View all Agoda reservations in your **Bookings** tab:

* Guest details
* Check-in/check-out dates
* Number of guests
* Total booking value
* Commission amount

## Managing Rates

Update Agoda rates in the **Rates** tab:

* Set rates for each occupancy level
* Seasonal adjustments
* Last-minute pricing
* Special promotions

**Sync Time**: Rates update on Agoda within 15-30 minutes

## Best Practices

<Card title="Complete Property Setup" icon="check-circle">
  Ensure all property information, photos, and amenities are complete in Agoda before connecting.
</Card>

<Card title="Competitive Pricing" icon="scale-balanced">
  Maintain rate parity with other channels as required by Agoda policies.
</Card>

<Card title="Review Management" icon="star">
  Monitor and respond to guest reviews to improve property reputation.
</Card>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Connection Test Fails" icon="circle-xmark">
    **Solutions**:

    * Verify Hotel ID is correct
    * Confirm channel manager mode is enabled in YCS
    * Check Channex is selected in Agoda settings
    * Contact Agoda support to verify connection
  </Accordion>

  <Accordion title="Rates Not Syncing" icon="sync-slash">
    **Solutions**:

    * Verify all occupancy levels are mapped
    * Check channel is activated
    * Review sync logs
  </Accordion>

  <Accordion title="Unmapped Booking" icon="question">
    **Solutions**:

    * Check all room types are mapped
    * Verify all occupancy levels are mapped
    * Re-save mapping configuration
  </Accordion>
</AccordionGroup>

## Resources

* **Agoda YCS**: [https://ycs.agoda.com](https://ycs.agoda.com)
* **Channex Agoda Guide**: [https://docs.channex.io/channel-mapping-guides/agoda](https://docs.channex.io/channel-mapping-guides/agoda)