> ## Documentation Index
> Fetch the complete documentation index at: https://docs.bedmerge.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Expedia

> Connect to Expedia Group's distribution network

## Overview

Expedia Group operates multiple brands including Expedia.com, Hotels.com, Vrbo, Travelocity, Orbitz, and Hotwire. Connecting to Expedia through Bedmerge gives you access to all these platforms from one integration.

<Info>
  You need an active partnership agreement and EPC (Expedia Partner Central) access.
</Info>

## Step 1: Enable Connectivity

Contact your Expedia account manager or connectivity team to enable channel manager access.

<Steps>
  <Step title="Request Connection">
    Tell Expedia you want to connect **Channex** as your channel manager
  </Step>

  <Step title="Receive Credentials">
    Expedia will enable API access and send your property ID
  </Step>

  <Step title="Wait for Approval">
    Connectivity approval typically takes 1-3 business days
  </Step>
</Steps>

<Tip>
  Ensure your property profile is complete in Expedia Partner Central before requesting connectivity.
</Tip>

## Step 2: Create Expedia Channel

<Steps>
  <Step title="Go to Channels">
    In Bedmerge, navigate to **Settings > Integrations > Channels**
  </Step>

  <Step title="Create Channel">
    * Click "Create New Channel"
    * Select **"Expedia"**
  </Step>

  <Step title="Enter Details">
    * **Title**: Descriptive name (e.g., "Main Hotel - Expedia Group")
    * **Property**: Select your property
    * **Hotel ID**: Enter your Expedia property ID
  </Step>

  <Step title="Test Connection">
    Click "Test Connection" to verify setup
  </Step>
</Steps>

## Step 3: Map Rooms and Rates

<Steps>
  <Step title="Access Mapping">
    After successful test, click the "Mapping" tab
  </Step>

  <Step title="Map Room Types">
    Match each Bedmerge room to corresponding Expedia room type
  </Step>

  <Step title="Map Rate Plans">
    For each room, map:

    * Standard rates
    * Non-refundable rates
    * Package rates
    * Member rates
  </Step>

  <Step title="Save Configuration">
    Ensure all rooms and rates are mapped before saving
  </Step>
</Steps>

<Note>
  Expedia recommends offering at least one non-refundable rate 10-20% lower than flexible rates for better visibility.
</Note>

## Step 4: Activate Channel

<Steps>
  <Step title="Review Mapping">
    Verify all rooms and rates are correctly mapped
  </Step>

  <Step title="Test Rates">
    Check a few dates to ensure rates sync correctly
  </Step>

  <Step title="Activate">
    Click "Actions" > "Activate"
  </Step>
</Steps>

## Managing Bookings

All Expedia Group reservations appear in your **Bookings** tab:

* View bookings from all Expedia brands
* Track which brand generated each booking (Expedia.com, Hotels.com, etc.)
* Guest details and contact information
* Commission breakdown
* Payment model (Expedia Collect or Hotel Collect)

## Managing Rates

Update Expedia rates in the **Rates** tab:

* Set base rates that sync across all Expedia brands
* Non-refundable rates (10-20% discount recommended)
* Package rates with inclusions
* Seasonal pricing

**Rate Types**:

* **Expedia Collect**: Guest pays Expedia (lower commission)
* **Hotel Collect**: Guest pays property (higher commission)

## Expedia Group Brands

Your property appears on:

<CardGroup cols={3}>
  <Card title="Expedia.com" icon="plane">
    Primary platform
  </Card>

  <Card title="Hotels.com" icon="hotel">
    Accommodation specialist
  </Card>

  <Card title="Vrbo" icon="house">
    Vacation rentals
  </Card>

  <Card title="Travelocity" icon="suitcase">
    Full travel service
  </Card>

  <Card title="Orbitz" icon="earth-americas">
    Travel deals
  </Card>

  <Card title="Hotwire" icon="fire">
    Discount bookings
  </Card>
</CardGroup>

## Best Practices

<Card title="Non-Refundable Rates" icon="ban">
  Always offer non-refundable rates 10-20% lower than flexible rates for increased conversion.
</Card>

<Card title="Complete Profile" icon="list-check">
  Full property details and photos increase conversion by up to 30%.
</Card>

<Card title="Review Management" icon="star">
  Respond to reviews within 48 hours to maintain good standing.
</Card>

## Troubleshooting

<AccordionGroup>
  <Accordion title="Connection Failed" icon="link-slash">
    **Solutions**:

    * Verify Hotel ID is correct
    * Confirm connectivity is approved by Expedia
    * Check Channex is authorized in Partner Central
  </Accordion>

  <Accordion title="Rates Not Syncing" icon="sync-slash">
    **Solutions**:

    * Verify channel is activated
    * Check rate plan mapping
    * Ensure dates are within booking window
  </Accordion>

  <Accordion title="Booking Not Appearing" icon="download-slash">
    **Solutions**:

    * Check room and rate mapping
    * Verify the booked room type is mapped
    * Review booking import logs in Bedmerge
  </Accordion>
</AccordionGroup>

## Resources

* **Expedia Partner Central**: [https://www.expediapartnercentral.com](https://www.expediapartnercentral.com)
* **Channex Expedia Guide**: [https://docs.channex.io/channel-mapping-guides/expedia](https://docs.channex.io/channel-mapping-guides/expedia)