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Overview

Expedia Group operates multiple brands including Expedia.com, Hotels.com, Vrbo, Travelocity, Orbitz, and Hotwire. Connecting to Expedia through Bedmerge gives you access to all these platforms from one integration.
You need an active partnership agreement and EPC (Expedia Partner Central) access.

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Step 1: Enable Connectivity

Contact your Expedia account manager or connectivity team to enable channel manager access.
1

Request Connection

Tell Expedia you want to connect Channex as your channel manager
2

Receive Credentials

Expedia will enable API access and send your property ID
3

Wait for Approval

Connectivity approval typically takes 1-3 business days
Ensure your property profile is complete in Expedia Partner Central before requesting connectivity.

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Step 2: Create Expedia Channel

1

Go to Channels

In Bedmerge, navigate to Settings > Integrations > Channels
2

Create Channel

  • Click “Create New Channel”
  • Select “Expedia”
3

Enter Details

  • Title: Descriptive name (e.g., “Main Hotel - Expedia Group”)
  • Property: Select your property
  • Hotel ID: Enter your Expedia property ID
4

Test Connection

Click “Test Connection” to verify setup

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Step 3: Map Rooms and Rates

1

Access Mapping

After successful test, click the “Mapping” tab
2

Map Room Types

Match each Bedmerge room to corresponding Expedia room type
3

Map Rate Plans

For each room, map:
  • Standard rates
  • Non-refundable rates
  • Package rates
  • Member rates
4

Save Configuration

Ensure all rooms and rates are mapped before saving
Expedia recommends offering at least one non-refundable rate 10-20% lower than flexible rates for better visibility.

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Step 4: Activate Channel

1

Review Mapping

Verify all rooms and rates are correctly mapped
2

Test Rates

Check a few dates to ensure rates sync correctly
3

Activate

Click “Actions” > “Activate”

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Managing Bookings

All Expedia Group reservations appear in your Bookings tab:
  • View bookings from all Expedia brands
  • Track which brand generated each booking (Expedia.com, Hotels.com, etc.)
  • Guest details and contact information
  • Commission breakdown
  • Payment model (Expedia Collect or Hotel Collect)

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Managing Rates

Update Expedia rates in the Rates tab:
  • Set base rates that sync across all Expedia brands
  • Non-refundable rates (10-20% discount recommended)
  • Package rates with inclusions
  • Seasonal pricing
Rate Types:
  • Expedia Collect: Guest pays Expedia (lower commission)
  • Hotel Collect: Guest pays property (higher commission)

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Expedia Group Brands

Your property appears on:

Expedia.com

Primary platform

Hotels.com

Accommodation specialist

Vrbo

Vacation rentals

Travelocity

Full travel service

Orbitz

Travel deals

Hotwire

Discount bookings

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Best Practices

Non-Refundable Rates

Always offer non-refundable rates 10-20% lower than flexible rates for increased conversion.

Complete Profile

Full property details and photos increase conversion by up to 30%.

Review Management

Respond to reviews within 48 hours to maintain good standing.

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Troubleshooting

Solutions:
  • Verify Hotel ID is correct
  • Confirm connectivity is approved by Expedia
  • Check Channex is authorized in Partner Central
Solutions:
  • Verify channel is activated
  • Check rate plan mapping
  • Ensure dates are within booking window
Solutions:
  • Check room and rate mapping
  • Verify the booked room type is mapped
  • Review booking import logs in Bedmerge

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Resources